We appreciate you giving us a try. For help with this, please reach out to our customer service team by email at sale@lenzhan.com with your order number.

The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.

If you decide that the products you received aren’t right for you within 90 days following your delivery, we're happy to help troubleshoot or initiate the return or exchange process. To be eligible for a return or exchange, the product(s) must be clean, unused, and in its original packaging.

If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.